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Determination of Critical Success Factors for your organization
March 9th, 2010
1. Introduction
The principle of identifying critical success factors as a basis for determining the information needs of managers was proposed by RH Daniel (1961 Harvard Business Review – HBR) as an interdisciplinary approach with a potential usefulness in the practice of evaluation within library and information units but popularized by F Rockart (1979 Harvard Business Review – HBR
The following as an example of generic CSF’s:
New product development, Good distribution, and Effective advertising
2. Five key sources of Critical Success Factors
MAIN ASPECTS OF Critical Success Factors and their use in analysis
CSF’s are tailored to a firm’s or manager’s particular situation as different situations (e.g. industry, division, individual) lead to different critical success factors. Rockart and Bullen presented five key sources of CSF’s:
The industry, Competitive strategy and industry position, Environmental factors, Temporal factors, and Managerial position (if considered from an individual’s point of view). Each of these factors is explained in greater detail below.
3. Basic Type of CSFs
There are four basic types of CSFs according to Rockart. They are:
Industry CSFs resulting from specific industry characteristics; Strategy CSFs resulting from the chosen competitive strategy of the business; Environmental CSFs resulting from economic or technological changes; and Temporal CSFs resulting from internal organizational needs and changes.
4. Critical Success Factor Method
Start with a vision Mission statement Develop 5-6 high level goals Develop hierarchy of goals and their success factors Lists of requirements, problems, and assumptions Leads to concrete requirements at the lowest level of decomposition (a single, implementable idea) Along the way, identify the problems being solved and the assumptions being made Cross-reference usage scenarios and problems with requirements Analysis matrices Problems vs. Requirements matrix Usage scenarios vs. Requirements matrix Solid usage scenarios Relationship to Usage Scenarios Usage scenarios or “use cases”; provide a means of determining: Are the requirements aligned and self-consistent? Are the needs of the user being met as well as those of the enterprise? Are the requirements complete Results of the Analysis
5. Example of Critical Success factors for Company XYZ
Critical Success Factor
Source of
CSF
Primary Measures
& Targets
1. Increase Number of customers
Industry
95% customer retention rate;
15% new customers per yr
2. Instal PC-based customer service
…hot line
Strategy
90% of customer queries
answered in 1 hour
3. Increase number of customer service reps
Strategy
3 reps per 100 customers
4. Restructure capital structure
Environmental
Lower cost of capital by 2%
5. Raise employee morale and
…productivity
Temporal
Increase employee retention
rate to 95% / yr.
References
Porter, Michael E., ed., Competition in Global Industries, Boston, Mass.: Harvard Business School Press, 1986. Porter, Michael E., Competitive Advantage: Creating and Sustaining Superior Performance, New York: The Free Press, 1985. Porter, Michael E., Competitive Advantage of Nations, New York: The Free Press, 1990
John S. Reel, “Critical Success Factors In Software Projects,” IEEE Software, vol. 16, no. 3, pp. 18-23, May/June 1999, doi:10.1109/52.765782
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Tags: Critical Success Factor, Effective Advertising, Vision Mission | 
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Entertainment and Live Music
March 5th, 2010
Coverage is very wide music festival because of the festival will not waste the opportunity to display the various streams of music, the organizers would have no reservations to cast out many funds to make this festival the most lively entertainment and fun for the demand. Organizers of the festival do not want to disappoint the visitors. So naturally they always make a big festival to entertain lots of people at certain times
Cultural festivals are not given away for free just because there are no free today, therefore you need to book a ticket at T in the Park Festival seatwave so you get the entertainment and live music that you are interested. In such a big festival there are usually some of the arena stage for the entertainers, you can immediately make a decision to have the o2 arena tickets, you have nothing to lose because you will find a fascinating attraction of your favorite artists. And on this occasion the organizers invited Robbie Williams to the best concert you will be one of the audience this show if you have Robbie Williams 2010 tickets, and you will soon join the million fans and live music entertainment this.
Changing the Old Car’s Floor Mats
March 3rd, 2010
The internet has provided many kinds of things via many kinds of sites. In those sites, we will have some chances to get many kinds of things. Some of us, the internet has provided many kinds of things that anyone would need. Some of those booths sell many kinds of car accessories. Some of the internet users may need some car accessories for their car. For them, searching for some car accessory options in the internet is the best way to find it. There are many online stores that may give them many options.
Some of us are the internet users too that also need some car accessories too. Maybe, the Carid.com is the best site to find some excellent options of the car accessories. There are many excellent options for the car accessories. We must search for any kinds of car accessory options that we may need to add for the car. Some of us may want to add some custom accessories. They may want to add the car accessories in order to make the car looks different. Some others have some different minds. Some of them used the internet to search for the car accessories that they need to replace the old ones.
Some of them may need to find the floor mats. Their old mats have already turned into some rubbish. So, they need to replace it. They may try to click the site above to find the perfect mat options for the car. Of course, the site above will give them some chances to search for many options of car mats that will match with the car brands. They may also have some custom made mat options. This is definitely the perfect site to search for many kinds of car accessories that will be useful for your car.